Intelligent sourcing and bulk listing
Analyze markets and competitors, identify promising products, and synchronize product data across target channels.
End-to-end commerce operations platform
Haiwork
Keep multi-channel commerce running from product operations through customer response.
A desktop application connecting independent storefronts and channel operations across sourcing, listing, advertising, monitoring, customer response, and order management.
Operations task / Choose a capability
Enter a new operations task
Full accessHaiwork
Haiwork organizes capabilities around business outcomes, not another disconnected tool.
Haiwork turns business objectives into executable tasks for specialized agents to divide, hand off, and report. With product knowledge connected, it can also handle messages from WeChat, WhatsApp, Alibaba.com, and independent storefronts, answer inquiries when agents are unavailable, identify intent, and preserve context.
Storefront and multi-channel operations
Build and maintain independent storefronts while connecting product and operating state across global channels.
Advertising and performance monitoring
Execute within budget limits while tracking sales, spend, conversion, and meaningful exceptions.
Multi-channel service and inquiry capture
Use product knowledge to handle messages from WeChat, WhatsApp, Alibaba.com, and storefronts, answer inquiries, identify intent, and preserve context.
Move from input to outcome and let the task continue into its next step.
Set the business objective
Define goals, rules, budgets, channels, and approval points.
Coordinate agent execution
Break work down across sourcing, listings, and campaigns while continuing to capture customer questions and inquiries.
Report and review
Keep outcomes visible and return exceptions and critical decisions to the team.
CoverageSourcing, listing, advertising, inquiry capture, orders, and review
ForDomestic and cross-border brands, sellers, and multi-store teams
FormatDesktop app, available through guided access